Terms of Service
Effective Date: January 1, 2025
Welcome to Resume Glow Up! These Terms of Service ("Terms") govern your use of our AI-powered resume optimization service. By creating an account or using our service, you agree to these Terms.
1. Service Description
Resume Glow Up provides AI-powered resume optimization services to help job seekers improve their resumes for specific job opportunities. Our service includes:
- Resume parsing and analysis
- AI-generated optimization suggestions
- Match score calculations
- Gap analysis and improvement recommendations
- Multiple optimization tiers (ATS, Professional, Executive)
2. Account Registration
2.1 Account Requirements
- You must be at least 13 years old to use our service
- You must provide accurate and complete information
- You are responsible for maintaining account security
- One account per person - no account sharing
2.2 Account Security
You are responsible for:
- Keeping your password confidential
- All activities under your account
- Notifying us of unauthorized access
3. Payment Terms
3.1 Credit System
- Our service operates on a credit-based system
- Credits are purchased in packages: Starter (100), Professional (500), Premium (1000)
- Credits never expire
- Credits are non-transferable between accounts
3.2 Pricing and Payment
- All prices are in USD
- Payment processing is handled by Stripe
- Prices may change with 30 days notice
- Purchased credits retain their value regardless of price changes
3.3 Refund Policy
Refund Policy: Due to the instant nature of our AI optimization service, all sales are final. No refunds will be provided for purchased credits. We encourage you to start with our Starter package to test the service.
4. Acceptable Use
4.1 You May:
- Use the service for personal resume optimization
- Generate multiple versions of your resume
- Use optimized content in your job applications
- Export and save your optimized resumes
4.2 You May NOT:
- Share or sell your account access
- Use the service for illegal or fraudulent purposes
- Submit false or misleading information
- Attempt to reverse engineer our algorithms
- Use automated scripts or bots
- Resell our optimization services
- Upload malicious files or content
5. Intellectual Property
5.1 Your Content
- You retain all rights to your resume content
- You grant us a limited license to process your content for optimization
- This license ends immediately after processing
5.2 Our Service
- We own all rights to our platform, design, and algorithms
- AI-generated suggestions are provided for your use
- You may not copy or redistribute our service
6. AI-Generated Content Disclaimer
Important: AI-generated optimizations are suggestions only. You are responsible for:
- Reviewing all suggested changes
- Ensuring accuracy of all information
- Verifying the content represents your actual experience
- Making final decisions about your resume content
7. Service Availability
- We strive for 99.9% uptime but cannot guarantee uninterrupted service
- We may perform maintenance with reasonable notice
- Service depends on third-party AI providers (OpenAI, Anthropic, DeepSeek)
- We are not liable for third-party service disruptions
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- Our service is provided "AS IS" without warranties
- We are not responsible for job application outcomes
- We do not guarantee job placement or interview success
- Our liability is limited to the amount you paid for credits
- We are not liable for indirect, consequential, or punitive damages
9. Indemnification
You agree to indemnify and hold harmless Resume Glow Up and Trader Yogi from any claims arising from:
- Your use of the service
- Your violation of these Terms
- Your violation of any third-party rights
- Any false or misleading information in your resume
10. Account Termination
10.1 By You
- You may cancel your account anytime by emailing support@glowupmyresume.com
- Unused credits are non-refundable upon cancellation
- We will delete your account data within 30 days
10.2 By Us
We may suspend or terminate accounts that:
- Violate these Terms
- Engage in fraudulent activity
- Abuse our service or staff
- Remain inactive for over 24 months
11. Modifications to Terms
- We may update these Terms with 30 days notice
- Continued use after changes constitutes acceptance
- Major changes will be communicated via email
12. Dispute Resolution
12.1 Informal Resolution
Before filing any legal claim, you agree to try to resolve disputes informally by contacting us at legal@glowupmyresume.com.
12.2 Binding Arbitration
If informal resolution fails, disputes will be resolved through binding arbitration in accordance with the American Arbitration Association rules.
13. General Provisions
- Governing Law: These Terms are governed by the laws of Delaware, USA
- Entire Agreement: These Terms constitute the entire agreement
- Severability: Invalid provisions will be modified to be enforceable
- Waiver: Failure to enforce rights is not a waiver
14. Contact Information
For questions about these Terms, contact us at:
Email: legal@glowupmyresume.com
Subject Line: Terms of Service Inquiry
Quick Terms Summary:
- ✅ Credit-based pricing with no expiration
- ✅ All sales are final - no refunds
- ✅ You own your resume content
- ✅ AI suggestions require your review
- ✅ Cancel anytime via email