How can we help you?

Click "Create Account" in the top navigation. Enter your email and password, then verify your email address to start analysing resumes.

We support PDF and plain text files. You can also copy and paste your resume directly into the text box.

Go to the Analyse page, then either drag and drop your PDF file into the upload area or click "browse" to select your file. Alternatively, you can paste your resume text directly.

Yes, you need to create a free account to use our AI analysis services. This helps us provide personalized results and track your credit usage.

Our AI analyzes your resume and the job description to identify key skills, keywords, and requirements. It then restructures your content to better match what employers are looking for while maintaining authenticity.

ATS Analyser (30 credits) focuses on keyword matching and ATS compatibility. Job Hunter Package provides Context Aware Matching, longer resume support, and advanced analysis features. Premium tiers offer executive-level positioning and strategic narrative development.

Most analysiss complete within 1-2 minutes. Complex resumes or detailed job descriptions may take slightly longer.

Yes! Each analysis uses credits, but you can analyse the same resume for different job descriptions to maximize your chances for each application.

Context Aware Matching is an advanced feature available with the Job Hunter Package that provides smarter, more sophisticated resume-to-job matching.

Key benefits include:

• Precise Skill Matching: Our AI doesn't just look for exact keyword matches. It intelligently matches your skills to job requirements by understanding the context and relevance of each skill to the specific role.
• Synonym & Related Terms: The system recognizes that "JavaScript" and "JS" are the same, or that "project management" relates to "team leadership." This ensures your resume gets credit for relevant skills even when different terminology is used.
• Recent Experience Weighting: Your most recent work experience gets higher priority in matching algorithms. Current job experience receives 1.6x weight, with each previous role receiving slightly less emphasis (1.5x, 1.4x, etc.).

Why it matters: Without Context Aware Matching, a traditional keyword search might miss that your "React development" experience is highly relevant for a "Frontend JavaScript Developer" role. With Context Aware Matching, our AI understands these connections and ensures your relevant experience gets properly recognized and weighted.

This feature is automatically included with the Job Hunter Package.

Credits are used for each analysis. ATS Analyser uses 30 credits, Career Accelerator uses 50 credits, and Leadership Edge uses 90 credits. Credits never expire.

Visit our Pricing page and choose a credit package. We accept all major credit cards through our secure payment processor.

No! Your credits never expire. Use them whenever you need them, whether that's tomorrow or next year.

Quick Glow (1200 credits): No refunds available for this package.

Job Hunter Pack (3000 credits): Refunds are available within 30 days of purchase if you have not used any credits. To request a refund, email support@glowupmyresume.com with your order details.

All refund requests will be processed within 5-7 business days.

Make sure your PDF is under 10MB and isn't password protected. Try using a different browser or clearing your browser cache. If the issue persists, try copying the text and pasting it directly.

Resume Glow Up works best on Chrome, Firefox, Safari, and Edge. Make sure you're using a recent version of your browser for the best experience.

Currently, Resume Glow Up is a web-based application that works on all mobile devices through your browser.

Refresh the page and try again. If the issue persists, try breaking your resume into smaller sections or contact support for assistance.

Your resume content is processed securely and privately. We use industry-standard encryption and security measures to protect your personal information.

We temporarily process your resume for analysis but do not permanently store your resume content on our servers.

Yes, we are fully GDPR compliant. You have the right to access, modify, or delete your personal data at any time.

Yes, you can delete your account at any time by contacting our support team. We'll remove all your personal data within 30 days.

Provide a complete job description with specific requirements, skills, and keywords. The more detailed the job posting, the better our AI can analyse your resume.

For best results, yes! Each job has unique requirements, and analysing your resume for each position significantly increases your chances of getting an interview.

Our AI will highlight the skills you do have and suggest ways to present transferable skills. Never add skills you don't possess - focus on presenting your existing experience in the best possible way.

Update your base resume whenever you gain new experience, skills, or achievements. This ensures each analysis has the most current and comprehensive information to work with.